FAQ's

Our cases are made from FirmFlex™, a hybrid TPU & PC material providing a mix between hard plastic and soft silicone. Additionally, our full print cases include a velvet interior which prevents interior scratches. Each pattern is then laser printed for the high detail.

Our cases feature the most important protective features, while providing minimal bulk. Each case has a 2-3mm raised front lip for screen protection and fully covered bumpers with shock absorbing technology. Additionally, our full print cases include a velvet interior which prevents interior scratches. Please view the images on any product page to learn more.

No worries! We have a dedicated support page just for our ReCharge cases,   view now

To be notified of a product restock, simply go to the product page and click "Email Me When Back In Stock".

The rubber sides may become discolored when exposed to excessive dirt or dyes. We suggest removing your phone from the case and firmly scrubbing the bumpers with a warm, soapy cloth.

When receiving a new case, buttons can be a bit stiff due to the reinforced bumper protection. Please stretch the bumpers where the buttons are and hold it for 15 seconds. Try this a few times and it will then work perfectly!

If your item has arrived damaged or incorrect, please contact us within 48 hours of the item's arrival for a resolution.

Since orders usually ship within 24 hours, orders changes are not guaranteed and are needed ASAP after placing your order. Contact us here.

Add the item(s) to your cart, click checkout, and click the drop down on the next page, "Have a coupon code?". Then, type in the code and click apply.

Due to an overwhelming amount of iPhone 16 orders, our shipping facility is currently behind. Please expect your order to ship within 5 days of placing your order. Please contact us if it's been more than 7 days since you've ordered and you have not gotten a tracking number. If you ordered after 1pm EST on a Friday, your order will be shipped the following Monday or Tuesday, depending on the volume of orders received over the weekend. Please allow additional processing and shipping time for weekends, holidays, sales, pre orders, and new releases.

If you selected free US shipping, orders ship USPS first-class within a few business days and take 3-5 business days to deliver, dependent on your location. You can view our shipping options and estimates here.

We sure do! You can view our international shipping options and estimates here.

To get your order to you, we've partnered with Passport shipping and they will be the seller for all orders to the UK under $135 and orders to the EU for $150 and under. VAT fees will be paid at checkout for all orders.

This happens from time to time as the carrier may have prematurely marked the package "delivered" before its arrival or delivered to the wrong location. We recommend checking with your neighbors and the local postal office first. If it's not found within 3 days after marked "delivered", please let us know here.

Sometimes tracking links don't update daily, and can take 48-72 hours to update. If it hasn’t updated, don’t worry. Your package is still on it’s way to you and should update soon! If you do not see updates for more than 72 hours, please contact us here.

Orders will ship via USPS First Class, USPS Priority, or USPS Priority International.

Orders are shipped from our facility in Salt Lake City, Utah.

Please review our policy and follow the instructions here.

Refunds and exchanges will take 5-7 business days to be processed after the item(s) have been received. You'll receive a confirmation email once the process is completed.

You can view our warranty information here.

Please fill out the warranty form here.

Our warranty covers replacements for the same item only. However if we no longer have the same item in stock, you can exchange for a different design of equal price. If you'd like to file a warranty claim, please fill out the form here.