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We will gladly accept any regularly priced, clean, and unused pieces for return or exchange.

To begin your return or exchange, email us: Contact Us

    • Velvet Caviar must be informed of any returns or exchanges via email or phone before shipping out your item
    • Merchandise must be returned up to 14 days after the package arrives on your doorstep
    • Merchandise must be unused and in perfect condition to qualify for return or exchange
    • Merchandise must be accompanied by the original invoice and original packaging
    • Any merchandise marked "Final Sale" cannot be exchanged or returned
    • Jewelry cannot be exchanged or returned
      • Exchanges will be processed within approximately 7-10 business days after we receive the exchanged item
      • Original shipping charges are non-refundable
      • The customer is responsible for all return shipping charges unless the item received is incorrect or damaged
      • Discount codes must be applied at time of checkout- You must press "Apply" to see the order total update
      • We cannot adjust any prices after the order has been submitted
      • Only one code can be used on a purchase
      • Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.

    To begin your return or exchange, email us:
     Contact Us

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