RETURN POLICY

We will gladly accept any unused merchandise for a return or exchange.

To begin your return or exchange, email us: Contact Us

RETURN & EXCHANGE POLICY

    • Velvet Caviar must first be informed of any returns or exchanges via email or phone before shipping out your item.
    • Merchandise must be returned within 14 days after the order's delivery.
    • Merchandise must be unused and in perfect condition to qualify for return or exchange.
    • Merchandise must be accompanied by the invoice and original packaging.
    • Any merchandise marked "Final Sale" cannot be exchanged or returned
    • Any merchandise sold during "Flash Sale Friday" cannot be exchanged or returned.
    EXCHANGES AND PROCESSING

      • Exchanges will be processed within 5-10 business days after we've receive the exchanged item.
      • Original shipping charges are non-refundable.
      • The customer is responsible for all return shipping charges unless the item received is incorrect or damaged.

    COUPON CODES

      • Discount codes must be applied at time of checkout. You must press "Apply" to see the order total updated.
      • We cannot adjust any prices after the order has been submitted.
      • Only one code can be used on a purchase.
      • Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.


    To begin your return or exchange, email us: Contact Us