We will gladly accept any regularly priced, clean, and unused pieces for return or exchange.

To begin your return or exchange, email us: Contact Us

• Velvet Caviar must be informed of any returns or exchanges via email or phone before shipping out your item
• Merchandise must be returned up to 14 days after the package arrives on your doorstep
• Merchandise must be unused and in perfect condition to qualify for return or exchange
• Merchandise must be accompanied by the original invoice and original packaging
• Any merchandise marked "Final Sale" cannot be exchanged or returned
• Jewelry cannot be exchanged or returned

• Exchanges will be processed within approximately 7-10 business days after we receive the exchanged item
• Original shipping charges are non-refundable
• The customer is responsible for all return shipping charges unless the item received is incorrect or damaged

• Discount codes must be applied at time of checkout- You must press "Apply" to see the order total update
• We cannot adjust any prices after the order has been submitted
• Only one code can be used on a purchase
• Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.

To begin your return or exchange, email us: Contact Us