MagSafe Battery Pack Recall

01/30/25: Velvet Caviar is recalling its MagSafe Battery Pack for the safety of its consumers. Certain Velvet Caviar Battery Packs can overheat, posing a fire hazard.

If you have a qualifying MagSafe Battery Pack, we urge you to immediately stop using it, follow the steps below to arrange a replacement at no additional cost, and dispose of your current MagSafe battery pack in accordance with local regulations for lithium-ion battery disposal.


How do I qualify?

Your MagSafe battery pack will qualify for this replacement only IF the PO numbers on the back side of the product match any of the following:
  • PO-PP010
  • PO-PP009
  • PO-PP008
  • PO-PP007
  • PO-PP006
  • PO-PP005
  • PO-PP004
  • PO-PP003
  • any battery pack missing a PO-#
(If your battery pack's PO is 11 or higher, then your product has not been impacted by this recall and it's safe to use as is.)



I qualify, what's next?

1) Stop Using the Battery Pack

  • Immediately stop using the MagSafe Battery Pack to avoid any safety risks.


2) Claim Your Complimentary Replacement

Follow this link to participate in the recall. You’ll need to provide:

  • Proof of purchase (e.g., receipt or order number - if available)
  • Photo of your battery pack's underside showing the item's PO number
  • Photo of your battery pack with "RECALLED" written in permanent marker over the front side

Once we've received and confirmed this information, we will ship you a new, replacement MagSafe Battery Pack in "black" within 4 weeks. Black is the only color available for this recall program.


3) Dispose of the Battery Pack
Once you’ve lodged your claim above, please dispose of your current battery pack in accordance with your local regulations for lithium-ion batteries. Improper disposal can lead to environmental hazards or safety risks.

Do not throw the recalled batteries in the trash. Do not deposit the recalled batteries in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling centre for damaged/defective/recalled lithium-ion batteries, because these potentially hazardous batteries must be handled differently than other batteries.


Terms of Recall

When you submit your replacement claim, you are agreeing to the terms of the recall and confirming that you qualify for your replacement, including compliance with the following statements: I am a consumer who obtained the Velvet Caviar MagSafe Battery Pack for personal or household use prior to Thursday, January 30th 2025 and I am currently in possession of the MagSafe Battery Pack that I will be registering if qualified. If I qualify, I will dispose of the battery pack in accordance with local and state ordinances. I understand that if I submit a claim for an item that is not a genuine and eligible Velvet Caviar MagSafe battery pack, or if I submit a claim for a battery pack that has previously been registered, or am determined, in Velvet Caviar’s sole discretion not to meet the above criteria, I will not receive a replacement.

FAQs

Q: Why is this product being recalled?
A: The MagSafe Battery Pack has a risk of overheating, which could potentially cause a fire hazard.


Q: What should I do with the battery pack?
A: Please stop using it immediately and dispose of it in accordance with your local regulations for lithium-ion batteries.

Q: Can I get a refund instead of a replacement?
A: Currently, we are only offering a product replacement. There is no refund or credit option for this product recall.


Q: How do I return my recalled product?
A: You won't need to physically return your MagSafe Battery Pack, but you will need to dispose of it in accordance with your local regulation for the disposal of Lithium-Ion Batteries and the guidance above.


Q: Is there a deadline for returning the recalled product?
A: We encourage customers to submit their product recall claim as soon as possible, but there is no deadline for the replacement.


Q: How long will it take to receive my replacement?
A: Replacements are typically approved and shipped out within 2 weeks after the customer has submitted their recall form. However, due to higher-than-usual submission volumes, we may experience delays, and delivery could take up to 30 days.


Q: Are you recalling other products?
A: No, this recall is only for the MagSafe Battery Pack. No other Velvet Caviar products are being recalled.


Q: I received my MagSafe Battery Pack as a gift. Should I also participate in the recall?
A: Yes. We encourage consumers to participate in the recall and dispose of the batteries that you may have.


Q: What if I sold or gifted the MagSafe Battery Pack to someone else? Should I notify them about the recall?
A: If you sold or gifted a MagSafe Battery Pack to someone, Velvet Caviar would greatly appreciate it if you would send them a message to notify them of the recall and direct them to participate in the recall by visiting this page.


Q: My MagSafe Battery Pack seems fine. Do I need to participate in the recall?
A: We are glad your MagSafe Battery Pack works and that it functioned as expected. However, we are asking all consumers with a qualifying MagSafe Battery Pack to participate in the recall for their own safety.