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We accept credit cards only: Visa, Mastercard, American Express, Discover, and JCB.
Pre-orders are items that are not currently in-stock, but that are expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out as soon as the item is stocked in our warehouse. We will notify you via email at the time of shipment.
Discount Codes must be entered at the checkout page. You must press "Apply" to see the order total update. Discount codes or gift cards must be applied at time of checkout. We cannot adjust any prices after the order has been submitted.
NOTE: Only one code can be used on a purchase. Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.
To be notified if an item is restocked: Enter your email address on the item’s page and click the “Notify Me” button
If you have a Velvet Caviar account, please login to view your Order History. If you do not have an account, visit the Order Status page.
We are located in New York, NY.
Retailers who wish to place wholesale orders with us must first put in an application that will be evaluated by our sales team. Once your application is approved, your account will be upgraded to wholesale status. The minimum opening order is $1,000.
Yes! We use Shopify. All Shopify stores include a 128 bit SSL certificate that is used by the store shopping cart. In addition, Shopify's ecommerce hosting and software is Level 1 PCI compliant.


All U.S. orders are shipped via USPS First Class or Priority mail.
All orders submitted by noon (12:00 pm) EST will ship the same day. If the order is placed after 12PM EST, it will likely ship out the next business day.
Yes! Click HERE to see our International Order policy.


  • Velvet Caviar must be informed of any returns or exchanges via email or phone before shipping out your item
  • Merchandise must be returned up to 14 days after the package arrives on your doorstep
  • Merchandise must be unused and in perfect condition to qualify for return or exchange
  • Merchandise must be accompanied by the original invoice and original packaging
  • Any merchandise marked "Final Sale" cannot be exchanged or returned
  • Jewelry cannot be exchanged or returned
    We will gladly accept any regularly priced, clean, and unused pieces for exchange. For more about our policies, please visit the Exchange Policy page.
    You will receive an email notification when we process your exchange.
    We do not ship out newly ordered items until we receive the original item being exchanged.
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